Schedule board
Engineers down the side, the week across, jobs to book on the left. Drag to book.
Reactive maintenance
Reactive maintenance scheduling software
that books call-outs before the SLA slips.
A leak at 7am, a fire panel fault at noon, three more emails by lunchtime. The cost of reactive work is the job nobody booked, the attend-by time that passed, and the visit that was never written up so never invoiced. PPMdesk is reactive maintenance scheduling software that tracks every call-out against its response time and shows what each one is waiting for.
- 14-day free trial
- No card needed
- Cancel anytime
Who should go?
The right engineer, with the reasons
For each job PPMdesk ranks your own engineers and your subcontractors: right trade, certificates in date, distance from site and gaps in the diary. Anyone it didn't suggest shows why ("F-gas certificate expired", "booked all day") so you can still choose them, knowingly.
Response times
Attend-by times you can see, before they are missed
Each priority has an attend-by time. Today's list puts jobs at risk at the top, alongside visits with no update, jobs back from hold and visits past due. The job page shows each step, who does it, booked, RAMS, on site, done, ready to invoice, and what it is waiting for.
Running the day
Visit dates by link
The client confirms a date, or suggests another, from a link.
Job links by text
Sent from your own number or the coordinator's mailbox.
On hold
Waiting for parts or access, with a date to look again.
Coordinators
Each job has an owner; each client an account manager.
Faults found
Anything found on a call-out is kept, ready to quote.
Reactive maintenance FAQs
What is reactive maintenance?
Maintenance done in response to a fault or a request, such as a leak, a breakdown or an alarm, as opposed to planned preventive maintenance done on a schedule. Contracts usually set an attend-by or response time for each priority.
Can clients report jobs themselves?
Yes. They can email as they do now and PPMdesk drafts the job, or report a fault on their client portal, which also arrives as a draft to approve.
Can we use our own engineers and subcontractors?
Yes, side by side. Your engineers record Arrived and Finished; subcontractors accept the job and name who is going. Both use the same job sheet.
GDPR tools
Retention periods you set, data exports, and records removed when they should be.
Your firm's data, separate
Every firm's data is kept apart, with roles for owners, admins and office staff.
Two-factor sign-in
A code from a phone as well as a password, and you can require it for your whole team.
Encrypted
Encrypted on every connection, with sensitive details encrypted again in the database.
A record of everything
Every email, visit, signature and change is kept on the job, so you can show what happened.
Stop losing call-outs between the inbox and the board.
Try PPMdesk free for 14 days with your own engineers.
- 14-day free trial
- No card needed
- Cancel anytime